SSE Plus Candidato

PwC Costa Rica

Our client, transnational company in mass consumer products is hiring for the position:

OM Senior Manager

Lead and coordinate Order Management (OM) Customer Service operations, ensuring the team delivers on customer and organizational objectives.
Drive growth and development plans for team leaders and team members, fostering a culture of continuous improvement.
Oversee day-to-day OM operations, acting as the main escalation point for issues with distribution centers, transportation, and commercial channels.
Develop, manage, and monitor service level agreements (SLAs) with commercial partners and internal teams, ensuring high standards of service.
Establish and maintain operating discipline in processes and systems, including documentation of key SOPs and customer playbooks.
Analyze OM performance through scorecards, conduct regular reviews, and implement action plans to address gaps and drive results.
Ensure compliance with internal controls, manage departmental budgets, and champion corrective actions for any control issues.
Collaborate closely with logistics, supply chain, and sales leaders to support business strategies, segment growth plans, and resolve operational challenges.
Partner with Market Logistics and Process Improvement leaders to identify and implement process enhancements, supporting both North America and Latin America operations.
Represent OM in cross-functional initiatives, ensuring alignment with broader business goals and customer requirements.

Strategic leadership skills with ability to map out short and long-term vision for the organization.
Passion for people development.
Business management skills; ability to understand customer needs and the North America and Latin America business environment, and to engage in action plans that support service and operational improvement objectives.
Excellent communication skills in English (verbal & written), internally and externally.
Strong collaboration, analytical, and problem-solving skills.
Computer literacy and attention to detail.
Presentation skills.
Strong SAP experience and knowledge, especially in the OM module.
Ability and willingness to travel to the USA and Canada is required.

Lead and coordinate Order Management (OM) Customer Service operations, ensuring the team delivers on customer and organizational objectives.

E-mail: daniela.t.tenorio@pwc.com Subject: Americas Order Management

Only pre selected candidates will be contacted

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