SSE Plus Candidato

PwC Costa Rica

Our client, transnational company in mass consumer products is hiring for the position:

OM Team Leader

Oversee day-to-day management of Order Management (OM) operations for North America, ensuring smooth and efficient workflow.
Provide daily guidance and support to the OM team, driving performance and accountability through scorecards and regular reviews.
Ensure team coverage for vacations and holidays, maintaining service levels and customer standards.
Manage communication and escalation with commercial channels, distribution centers, and transportation partners, maintaining regular performance tracking.
Maintain and update documentation, including SOPs, training materials, and customer playbooks.
Coach and develop team members, fostering growth and continuous improvement.
Support internal audits and ensure compliance with audit standards and customer requirements.
Collaborate with logistics, sales, and EDI teams to resolve issues, implement improvements, and support new customer setups.
Analyze OM-driven claims and implement action plans to address root causes and prevent customer chargebacks.

Team leadership skills and a passion for people development.
Excellent communication skills in English (verbal & written), both internally and externally.
Strong collaboration, analytical, and problem-solving skills.
Computer literacy and attention to detail.
Presentation skills.
Strong SAP experience and knowledge, especially in the OM module.
Experience and understanding of common OM EDI logic and error codes.
On-call/weekend support during emergency response events (such as hurricanes) will be required.
Experience dealing with customers, ideally in the North America market.
Ability and willingness to travel to the USA and Canada is required.

Oversee day-to-day management of Order Management (OM) operations for North America, ensuring smooth and efficient workflow.

E-mail: daniela.t.tenorio@pwc.com Subject: Order Management Team Leader

Only pre selected candidates will be contacted

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