SSE Plus Candidato

PwC Costa Rica

Our client, Duracell, a leading company in the Consumer Goods industry, is launching the operations of its Global Business Services in Costa Rica and is hiring for the following position:

Order Management Team Leader

Main functions:

Leadership:
Set performance goals and KPIs for the team aligned with business objectives.
Lead, coach, and develop the Order Management and Customer Service team.
Foster team growth and accountability through strong people leadership.
Customer Relationship Management:
Act as escalation point for customer issues; resolve complex problems cross-functionally.
Ensure timely, professional handling of complaints, returns, and escalations.
Support internal teams (Sales, Logistics) on Order Management processes.
Order Management Operations:
Oversee order processing (B2B, Retail, US/Canada) ensuring accuracy and compliance.
Optimize systems and tools (SAP, EDI, RPA) to improve efficiency and data quality.
Partner with Logistics for on-time delivery and issue resolution.
Financial Acumen:
Ensure compliance with internal controls and pricing policies.
Understand cost-to-serve and drive order optimization opportunities.
Manage claims processing and support root cause analysis.
Process Improvement:
Lead initiatives to enhance OM processes and automation (RPA/AI).
Monitor KPIs and identify areas for improvement.
Maintain documentation and standardize work processes across the team.

Profile required:

College or University degree preferred
Strong SAP Order Management knowledge required
Knowledge of EDI logic, error codes, and AI tools
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
Demonstrated leadership and people development skills
Excellent communication and stakeholder management abilities
Strong operational discipline and problem-solving skills
Ability to manage and analyze KPIs and process improvements
Financial acumen to understand order management impact on revenue
Ability to travel to the US and Canada

Target position:

Set performance goals and KPIs for the team aligned with business objectives.
Lead, coach, and develop the Order Management and Customer Service team.

E-mail: iam_cv_interamericas@pwc.com Subject: Order Management Team Leader

Only pre selected candidates will be contacted

All vacancies will be reviewed in a confidential manner by PwC. To apply press the "Apply" button.

To Apply

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