SSE Plus Candidato

PwC Costa Rica

Our client is hiring for the following position in Costa Rica:

HR Operations Functional Specialist (Tier 2)

Main functions:

Receive and resolve complex inquiries escalated by Tier 1 representatives, employees, and people managers.
Serve as a subject matter expert in one or more HR functional areas, such as compensation, leave and absence management, time and attendance, employment data, talent management, or talent acquisition and onboarding.
Interpret and apply HR policies, procedures, and regulations to unique or non-standard situations.
Partner with HR Centers of Excellence to address policy clarifications, exceptions, and process improvements.
Execute complex HR transactions requiring specialized functional knowledge and sound judgment.
Provide guidance, coaching, technical support, and knowledge transfer to Tier 1 representatives.
Develop and maintain knowledge articles, standard operating procedures, and job aids, identifying and addressing documentation gaps.
Analyze trends in escalated cases, identify root causes, and recommend process or policy improvements.
Support the implementation of new HR programs, policies, processes, and system changes.
Validate HR data integrity and resolve complex data issues within HR information systems.
Manage complex cases within established Service Level Agreements while maintaining high customer satisfaction.
Collaborate effectively with HR Operations, Centers of Excellence, HR Business Partners, Payroll, HRIS teams, employees, managers, and other relevant stakeholders.

Profile required:

Five to eight years of progressive experience in HR Operations, Shared Services, HR Generalist functions, Payroll, Compensation, Leave Administration, or Employee Relations.
Experience serving as a subject matter expert in one or more HR functional areas.
Advanced knowledge of HR policies, procedures, regulations, and governance requirements.
Experience working within a global HR Shared Services or Center of Excellence model is preferred.
Strong knowledge of one or more HR disciplines, including compensation administration, leave and absence management, time and attendance, workforce administration, HR data management and compliance, employee separations, talent management, or talent acquisition and onboarding.
Experience executing and troubleshooting complex transactions within an HRIS platform; experience with Dayforce is preferred.
Advanced proficiency in HRIS and case management systems; experience with Dayforce and ServiceNow is preferred.
Strong Microsoft Excel skills, including data analysis, auditing, reporting, and reconciliation.
Experience managing complex cases within established SLAs and applying judgment to non-standard situations.
Strong analytical, critical-thinking, problem-solving, and root-cause analysis skills.
Experience coaching junior HR team members and supporting knowledge transfer across service teams.
Ability to influence stakeholders and promote process standardization without direct authority.
Fluent communication skills in English and Spanish; Portuguese or French is preferred.
Experience supporting manufacturing, industrial, multi-site, or global organizations is preferred.
Availability to work in an office-based position in Costa Rica.

Target position:

Receive and resolve complex inquiries escalated by Tier 1 representatives, employees, and people managers.

E-mail: iam_cv_interamericas@pwc.com Subject: HR Operations Functional Specialist (Tier 2)

Only pre selected candidates will be contacted

All vacancies will be reviewed in a confidential manner by PwC. To apply press the "Apply" button.

To Apply

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