SSE Plus Candidato

PwC Costa Rica

Our client is hiring for the following position in Costa Rica:

HR Operations Representative (Tier 1)

Main functions:

Receive, research, and respond to inquiries from employees, people managers, and HR professionals.
Route inquiries to the appropriate support tier or HR Business Partner when necessary.
Execute HR transactions and activities in accordance with established processes, procedures, workflows, and policies.
Accurately enter, update, and validate employee information in HRIS and other applicable platforms.
Maintain complete case management records, ensuring cases are updated and closed in a timely manner.
Educate employees and people managers on HR processes, policies, and the use of self-service tools.
Deliver high-quality support while promoting a positive employee experience.
Identify opportunities to improve HR processes and communicate recommendations to the team lead.
Participate in continuous improvement initiatives and feedback sessions.
Collaborate with HR Operations, HR Business Partners, Payroll, HRIS, Technology teams, employees, and people managers.

Profile required:

Three to five years of experience in HR Operations, HR Shared Services, HR Administration, Employee Services, or a related support function.
Experience working within a service delivery model, shared services environment, or customer support organization.
Experience managing employee inquiries and HR transactions through case management systems while working within established Service Level Agreements.
Experience with ServiceNow is preferred.
Working knowledge of core HR processes and employee lifecycle events, including hiring, transfers, promotions, leaves, and terminations.
Experience using HRIS platforms; experience with Dayforce is preferred.
Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
Strong data entry, data validation, and records management skills, with a high degree of accuracy.
Strong customer service orientation and the ability to handle sensitive and confidential information professionally.
Ability to research inquiries, interpret policies, and resolve routine to moderately complex employee issues.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset and ability to identify process improvement opportunities.
Fluency in English and Spanish; Portuguese or French is preferred.
Experience supporting manufacturing, industrial, multi-site, or geographically distributed global organizations is preferred.
Availability to work in an office-based position in Costa Rica.

Target position:

Receive, research, and respond to inquiries from employees, people managers, and HR professionals.

E-mail: iam_cv_interamericas@pwc.com Subject: HR Operations Representative (Tier 1)

Only pre selected candidates will be contacted

All vacancies will be reviewed in a confidential manner by PwC. To apply press the "Apply" button.

To Apply

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